Privacy Policy

1. Scope and Who We Are

PS Steel you ("we", "us", "our") is a manufacturer and supplier of stainless steel houseware (containers, bowls and related products) at 1ST, A-92, A-92, Wazirpur Railway Crossing Bridge, Wazirpur Industrial Area, New Delhi, North West Delhi, Delhi, 110052. This policy applies to our Website, enquiry forms, WhatsApp/phone/email communication, and social media advertising.

For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), PS Steel you acts as the Data Fiduciary for the personal data you provide.

2. Information We Collect

We do not intentionally collect sensitive personal data such as financial account details, passwords, or government IDs through the Website. Payment is completed through standard B2B invoicing channels or direct commercial payment methods; we do not collect card details online.

3. Why We Use Your Information

• Responding to you: answering enquiries, sending quotations, product catalogues and pricing.
• Orders and accounts: confirming orders, manufacturing schedules, dispatch logistics, and GST invoicing.
• Marketing (only with consent): WhatsApp, SMS, or email updates about new houseware products, bulk pricing, and seasonal supply schemes.
• Advertising and analytics: measuring website performance and delivering relevant advertisements across search and social media channels.
• Security and fraud prevention: safeguarding the Website, forms, and email infrastructure against bot spam and abuse.
• Legal compliance: adhering to statutory tax, corporate, and regulatory reporting obligations.

4. Consent and Legal Basis

We process your personal data based on your consent (provided when submitting forms or requesting pricing), to fulfill your business inquiry or order, and to satisfy applicable statutory laws. You may withdraw consent at any time; this will not invalidate processing conducted prior to withdrawal or data retained for obligatory tax and accounting records.

5. Who We Share Data With

We never sell your personal information. We disclose data solely on a need-to-know basis to:

• Service providers: hosting providers, messaging partners (WhatsApp API, transactional email), logistics and analytics providers bound by confidentiality terms.
• Advertising platforms: Google, Meta, and allied networks via tracking tags and pixels (see Section 6).
• Professional advisors: chartered accountants, auditors, and legal counsel.
• Law enforcement & regulatory authorities: when mandatory under applicable Indian law or court summons.

6. Cookies, Pixels and Advertising

We utilize essential, analytics, and advertising cookies to operate the site smoothly and gauge promotional effectiveness.

• Essential cookies: preserve basic website functionality.
• Analytics cookies: provide aggregated data on traffic patterns and popular products.
• Advertising pixels: measure return on advertising spend and support tailored promotions across social networks.

You may restrict or purge cookies through your browser settings.

7. How Long We Keep Data

• Inquiry data without order completion: retained up to 24 months, unless earlier deletion is requested.
• Tax and invoice records: preserved for the statutory timeframe required under Indian taxation and corporate regulations.
• Marketing contacts: retained until consent is revoked.
• Server logs: routinely cleared within 12 months.

8. Data Security

We maintain HTTPS encryption across our domain, restricted administrative access, and secure hosting environments. While no internet-facing architecture is impenetrable, we implement industry-standard safeguards and will promptly notify affected users and competent authorities in the event of an actionable data breach.

9. Your Rights and Choices

Under the DPDP Act and relevant provisions, you hold the right to:

• Access & review: request a summary of personal information we process.
• Correction: rectify inaccurate or outdated details.
• Erasure: request deletion where statutory retention is not compulsory.
• Revoke consent: withdraw your permission for commercial updates.
• Grievance redressal: submit privacy complaints directly to our designated officer.

10. Children

Our services are intended exclusively for commercial entities and individuals aged 18 and older. We do not deliberately harvest data from minors.

11. Data Location and Third-Party Services

Certain technical service providers (analytics, cloud compute, messaging APIs) may process information on infrastructure located outside India under standard data protection obligations.

12. Changes to This Policy

We may periodically revise this document to reflect operational changes or statutory updates. Revisions take effect immediately upon publication on this page.

13. Contact and Grievance Officer

For privacy queries, data requests, or complaints, please reach out to our grievance team: