Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern your use of pssteel.in (the "Website") and every enquiry, quotation and purchase with PS Steel,1ST, A-92, A-92, Wazirpur Railway Crossing Bridge, Wazirpur Industrial Area, New Delhi, North West Delhi, Delhi, 110052, 07AUJPJ8343G1ZG ("PS Steel", "we", "us"). By using the Website, submitting an enquiry or buying from us, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Website.

2. Definitions

• "Customer" / "you" means the business or person enquiring or buying.
• "Products" means stainless steel houseware such as containers and bowls supplied by us.
• "Bulk Order" means an order supplied by weight or in quantities agreed with us.
• "Order Confirmation" means our written or WhatsApp confirmation of price, quantity and terms.

3. Nature of Our Business

PS Steel is a trader and supplier of stainless steel houseware. We supply in bulk to wholesalers, distributors, resellers and retailers. The Website is a business catalogue and enquiry platform; it is not an online store and no online payment is taken through it. Products are intended for business/resale purchase.

4. Eligibility

You must be at least 18 years old and legally able to enter into a contract. If you enquire on behalf of a business, you confirm you are authorised to do so.

5. Enquiries, Quotations and Orders

• Products, images and details on the Website are for information and do not constitute an offer.
• Submitting an enquiry does not create an order.
• A contract is formed only when we issue an Order Confirmation and you accept it (in writing, by WhatsApp, or by paying).
• Quotations are valid for [7] days unless stated otherwise, and are subject to stock availability.
• We may decline or cancel an order for reasons such as stock shortage, pricing or listing errors, or suspected misuse, and will refund any amount already paid for it.
• Cancellation or change requests by you must be made before the goods are prepared/released; once goods are prepared or custom items are arranged for you, the order may not be cancellable.

6. Products, Pricing and Taxes

• Bulk Orders are supplied by weight (for example 80 kg, 100kg, 200 kg) or in quantities agreed with you.
• Prices are quoted per kg or per unit, and may change without notice. The price in your Order Confirmation applies to that order.
• Prices exclude GST unless stated. GST is charged as applicable and a tax invoice is issued for taxable sales. Please give us your correct business name and GST number at the time of order if you need input tax credit.
• Images, colours, finish and dimensions are indicative. Handmade or machine-finished steel products may have minor variations in shine, size or weight, which are not defects.
• Minor weight or quantity variations within reasonable trade tolerance are acceptable.

7. Payment

• Payment is accepted in cash on visiting our office at the address above, unless we agree another method with you in writing.
• Goods are released only after the full agreed payment is received, unless credit is agreed in writing.
• Any credit terms apply only if confirmed by us in writing, with the due date stated. Delayed payment may lead to withholding of further supply.
• Please collect a receipt/invoice for every payment. We are not responsible for payments made to any person other than at our office or an account we have confirmed in writing.
• Fraud warning: we will never ask you to pay to an unknown UPI ID or account by message alone. Verify with us on our official WhatsApp/phone number before paying anyone.

8. Pickup, Dispatch and Risk

• Goods are handed over at our office/premises. Ownership and risk pass to you when goods are handed to you or your transporter.
• If you want dispatch to another location, it will be arranged as agreed with you, and freight, packing, insurance and other charges are borne as agreed at the time of order.
• Delivery timelines are estimates only. We are not liable for delays by transporters or events beyond our control.
• We suggest you check quantity and packing before accepting goods.

9. Inspection, Defects, Returns and Replacement

• Inspect the goods when you receive them.
• Claims for a manufacturing defect, damaged goods or wrong item supplied must be reported to us on WhatsApp or email within [7] days of receipt, with clear photos/videos and your invoice/order details.
• The goods must be unused, unwashed, undamaged by you, and in original packing.
• If your claim is valid, we will replace the item or resolve it as mutually agreed.
• Not covered: misuse, wrong handling, normal wear and tear, scratches or dents after handover, changes made by you, or items sold as-is, discounted or clearance.
• Except as stated above, sold goods are not returnable or refundable.

10. Product Use and Care

Stainless steel houseware is intended for normal household or commercial use. Follow standard care: avoid abrasive scrubbers and bleach or harsh chemicals, and do not use them beyond their intended purpose or on open flame unless designed for it. We are not responsible for damage or injury caused by misuse. Product specifications given in images or descriptions are indicative, and you should verify suitability for your intended use.

11. Reseller and Brand Use

• Resellers may resell our products at prices of their choice and are solely responsible for their own customers, sales, taxes and after-sales service.
• You may not claim to be an authorised distributor, franchise or agent of PS Steel, or use the PS Steel name, logo or images in ads or listings, without our prior written permission.
• Any exclusive distribution, territory or scheme applies only if agreed with us in writing.

12. Intellectual Property

The PS Steel name, logo, images, text, layout and other content on the Website belong to PS Steel or are used with permission. You may not copy, reproduce, modify or use them commercially without our written permission. Product photos may be used by resellers only as permitted by us in writing.

13. Acceptable Use of the Website

You agree not to: submit false or spam enquiries; try to hack, overload or gain unauthorised access to the Website; scrape or copy content in bulk; use the Website for any unlawful or fraudulent purpose; or impersonate any person or business.

14. Communication

By sending an enquiry, you agree that we may contact you by phone, WhatsApp, SMS or email about it. Promotional messages are sent only with your consent, as explained on our Communication Consent page. You can opt out at any time.

15. Disclaimer and Limitation of Liability

• The Website and its information are provided "as is" and "as available". We try to keep information accurate but do not promise it is error-free, complete or always available.
• To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of profit, business or goodwill.
• Our total liability for any claim relating to a product is limited to the price you paid for that product.
• Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Indemnity

You agree to compensate PS Steel for losses arising from your breach of these Terms, misuse of the products, or your wrongful use of our name, logo or content.

17. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, fire, strikes, government orders, lockdowns, transport disruption, or raw-material shortage.

18. General

• Entire agreement: these Terms and your Order Confirmation form the whole agreement between you and us on the subject.
• Severability: if any part is held invalid, the rest remains in force.
• No waiver: if we do not enforce a right immediately, that does not mean we give it up.
• Assignment: you may not transfer your rights under these Terms without our written consent.
• Changes: we may update these Terms at any time by posting the latest version here. Continued use means you accept the changes; changes do not affect orders already confirmed.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. We encourage you to first contact us to resolve any complaint amicably. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts at Delhi.

20. Contact

For any questions about these Terms, orders or claims, reach us at the details below.